August 9, 2016

FAQ

Here you will find answers to any questions you may have about TeddyCanHeal’s medical services.start_free_trial

Why does TeddyCanHeal not treat conditions such as erectile dysfunction, hair loss and weight loss?

Unfortunately, our Providers are unable to treat and prescribe medication for such conditions as these types of ailments require an in-person consultation and continuous monitoring by your primary care physician due to the side effects of such drugs. If you are interested in receiving medical advice without receiving a prescription, our Board Certified Medical Providers are able to discuss your ailment and provide medical advice as necessary and appropriate.

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What health conditions can TeddyCanHeal treat?

Our medical services can help treat a wide range of conditions such as: abrasions, flu-like illnesses, allergies, respiratory infections, urinary tract infections, skin infections, bronchitis, sprains, and more! We have the tools to guide you through your diagnostic and healing process based on a variety of symptoms and medical history.

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My condition cannot be treated through TeddyCanHeal – can I still discuss it with a provider?

Unless it is an emergency, yes! Our providers are able to offer you meaningful medical advice, counsel you on your condition, and help you work through your treatment options.

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I have anxiety, ADD, ADHD, or Depression. Can TeddyCanHeal help me?

If you are concerned that you are experiencing anxiety or depression, you may discuss your symptoms with one of our Board Certified Medical Providers. Generally, we cannot initiate a new regimen of medication for these conditions, as these types of medications should be monitored with an in-person check-up by your primary care physician.

If you are under the care of a doctor already, we may be able to refill your prescription on a temporary basis (as long as the medication is not controlled or otherwise against our prescription policy.)

Keep in mind that conditions such as anxiety and depression are not only treated by medication  but also through counseling, behavioral therapy, and other psychological services.

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Can TeddyCanHeal fill out medical forms?

Most forms require an in-person exam. Common examples include driver’s forms, sports physicals, and handicap assessments. If you have a different kind of form, it may be possible for our Providers to help you. Be sure to bring as much documentation as possible to share with your Provider. You can upload this information to your chart before you begin the consultation.

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I have a sinus infection and a weird rash on my arm – can TeddyCanHeal help me with both of these in one consultation?

Yes! Our Board Certified Medical Providers are capable of treating multiple conditions per consultation. Please be advised that it is at the Provider’s discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.

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Can I order lab tests through TeddyCanHeal?

Unfortunately no, our Providers are unable to order lab tests. Due to the nature of telemedicine, it is difficult to follow up, obtain the results, and interpret these tests, so TeddyCanHeal Providers are unable to offer this service. Our providers may suggest following up with your in-person provider and obtaining a test, however they are unable to order a test on your behalf.

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Can my TeddyCanHeal medical provider write me a prescription?

Yes. When medically necessary, our providers can submit an e-prescription for purchase and pick-up at your local pharmacy. Please be informed that TeddyCanHeal is not a replacement for your primary care physician or annual office check-ups. TeddyCanHeal is not an online pharmacy.

TeddyCanHeal Providers do not prescribe elective medications, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. . Providers generally do not prescribe more than a 90-day refill within a 6 month period. TeddyCanHeal consultations treat the majority of common medical conditions, however a small number of cases require an in-person visit for complete care.

When medically necessary, your prescription will be electronically sent to the local pharmacy of your choice and you may access a copy of the exam for your medical records through your patient profile.

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What kind of medications can TeddyCanHeal providers prescribe?

Our Providers will discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. TeddyCanHeal Providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills. Providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings.)

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Can TeddyCanHeal providers send prescriptions to Canadian, online or mail-order pharmacies?

Unfortunately no, TeddyCanHeal Providers are only able to electronically send prescriptions to verified pharmacies within the United States. We are unable to send prescriptions to Canadian pharmacies, mail-order pharmacies, or online pharmacies.

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I am out of my blood pressure pills, thyroid medications or my diabetes medications. Can TeddyCanHeal issue a refill?

Blood pressure is better controlled than uncontrolled, so it is possible that we can help you on a temporary basis. Our Providers will discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. TeddyCanHeal Providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills. Providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings.)

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Can TeddyCanHeal prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?

Generally we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.

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Are you able to prescribe referral notes for physical or occupational therapy?

Our providers cannot write for any type of referral. Referral notes for physical or occupational therapy require an in-person evaluation.

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Can I get birth control pills or another maintenance medication prescribed through TeddyCanHeal?

Generally, this depends on your history and the Provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a TeddyCanHeal Provider can discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see a provider in person. Our maximum refill policy is 90 days within a 6-month period.

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Why does TeddyCanHeal not prescribe narcotics, testosterone, HCG, controlled substances and certain other drugs (e.g. tramadol, soma, fioricet)?

Controlled substances have the potential for addiction and must be carefully prescribed. Due to the nature of telemedicine, we cannot monitor these risks, follow-up on a continual basis, or provide an in-person assessment and thus we cannot prescribe these drugs.

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What is TeddyCanHeal?

TeddyCanHeal is the most affordable, convenient way to resolve routine medical conditions. Our unique, secure, technology makes healthcare accessible on your terms, whenever you need it. Our providers are available to meet your healthcare needs at a price that is below most co-pays.

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When should I use TeddyCanHeal?

Use TeddyCanHeal any time you have a non-emergency or low acuity condition and are unable to see your primary care provider, or when you prefer a convenient cost effective alternative to the emergency department, urgent care or retail clinic. If you are experiencing a medical condition and need advice on what to do, a TeddyCanHeal provider can help you navigate the healthcare system.

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How often are patients sent to in-person care and not treated by a TeddyCanHeal provider?

Less than 5% of visits are redirected to in-person care for appropriate evaluation.

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Can TeddyCanHeal be my regular provider?

Unfortunately no. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition (e.g. such as an infection.)

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Does my insurance cover TeddyCanHeal?

TeddyCanHeal accepts payment from FSA, HSA, and HRA accounts, as well as personal debit and credit cards.

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Who Are Your Medical Providers?

Our providers include physicians, nurse practitioners, and physician assistants who are board-certified and credentialed to NCQA standards. They specialize in diagnosing and treating common conditions and are licensed to practice in the state in which you request a consultation. Our providers are have incorporated TeddyCanHeal into their practice because they want to provide a cost-effective alternative to traditional care settings.

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What Are The Requirements for Using TeddyCanHeal?

TeddyCanHeal users must be over 18 years of age or have a parent/guardian present at the time of visit. A valid email address is required to create your account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee.

Users must have a high-speed Internet connection. TeddyCanHeal works seamlessly with the following browsers: Google Chrome, Firefox, Opera, Nightly, Bowser, and Canary. It is partially available in Internet Explorer/Edge with a plugin, and is not yet available in Safari.

For video consultation, users must have a webcam.

Javascript and Cookies should remain enabled.

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How Do I Activate My Doctor Consultation Service After Payment?

If you have made your payment already, then you simply have to complete the last step by filling out the Membership Enrollment form:

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Can I Get 24/7 Access to Doctor Consultations?

Certainly. With our membership, you have access to MDs, DOs, PAs and NPs via webcam or phone at any time, any day.

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What Do The Tests Cover?

The tests cover a range of items including your: complete blood count, thyroid panel, lipid profile, liver profile, kidney panel, iron levels, fluids, electrolytes & minerals as well as glucose.

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How Does The Wellness Lab Test Work?

You just need to request for your Lab Test by sending an email to tchhealth@teddycan.com, mentioning your details ( mail id or twitter handle you used for registration).

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How Long After Completing The Registration Can I Get The Wellness Test Done?

You may take your wellness testing 12 months after registration.

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How Does The Path To Healing Work?

Please disclose all helpful information (symptoms, previous diagnoses, medical history) about your current condition in an email to tchhealth@teddycan.com. Depending on your individualized needs, we will then counsel you on the treatment options available. Keep in mind that this feature of our medical service is not a diagnosis nor a direct treatment plan. Our Path to Healing feature is designed to provide you with the best and most useful information in order to take the next step.

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How Does The Discounted Lab Testing Work?

Please inform us of your required tests by sending an email to tchhealth@teddycan.com. We will then contact you promptly for a price quote on your tests.

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How Does The Discounted MRI, X-Ray Work?

Please provide us with the details of the location and date of your testing facilities by sending an email to  tchhealth@teddycan.com.

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What Is The Global Self Employed Association?

This membership gives you access to discounts on everything you buy on our wide network of partners on TeddyCan. Our partners include online megastores such as Walmart, Amazon, Macy’s, and even travel planning sites like Expedia. You can earn great savings on everything you normally purchase, along with saving some precious pennies on your hard earned vacations!

You will also receive discounted healthcare, ltc and other insurance services when you become a partner of global SEA. There are endless advantages and opportunities waiting for you.

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When Will I Receive My RX Card?

We will send you your RX card within 24 – 48 hours of completing registration. Then, simply print it out and bring it to your preferred pharmacy.

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How Do I Become a Member?

Becoming a member is a piece of cake! Simply sign up at TeddyCanHeal to start today.

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